FAQ

What are the delivery times ?

Orders are prepared within 2 to 4 business days. Once shipped, delivery takes 2 to 5 business days via Swiss Post.

How much are delivery charges?

Can I return jewelry?

Yes, you have 14 days after receipt to contact us and make a return.

Are there any exceptions?

Yes. Earrings cannot be returned for hygiene reasons.

How do I return a piece of jewelry?

Email us at info@neoraatelier.com with your order number. Return shipping costs are the customer's responsibility.

Is our jewelry made of stainless steel?

Yes, our jewelry is water-resistant and does not tarnish.

How can I contact you?

Via the contact section on our website, by email at info@neoraatelier.com, or on our Instagram page at @néora.atelier.

Are our items packaged for gifts?

Each item is carefully packaged in a pretty pouch. Ready to give as a gift or to treat yourself.